Will Falconer, DVM Moderator
Ah, Susan, a sad experience with front office staff, not unusual. I always prompt my clients who I rarely send to a conventional vet for diagnostic work to announce to everyone in earshot what they expect: "I'm only here for diagnostics." Various players can be on different game plans, and the bigger the office, the greater the likelihood you'll get something you don't want.
All the best with the creatures in your care.