Refund policy

Last updated: October 6, 2026 We want you to be glad you bought from Vital Animal. If you are not, this page explains exactly what we refund, what we don't, and how to ask. THE SHORT VERSION - Courses and other digital products: full refund within 30 days of purchase. - Vital Animal Alpha membership: payments are not refundable, including the first one. You can cancel at any time and you will not be charged again. - Homeopathic remedies and other physical products: all sales are final. No returns and no refunds. If a shipment arrives damaged, we replace it. - To ask for a refund, email support@vitalanimal.com. 1. COURSES AND OTHER DIGITAL PRODUCTS Every course and digital product we sell, other than the Vital Animal Alpha membership (see section 2), comes with a 30-day money-back guarantee. If you are not satisfied for any reason, email us within 30 days of your purchase date and we will refund what you paid for that product in full. You do not need to give a reason. The 30 days start on the date of your purchase, not the date you first sign in or start a lesson. If you bought more than one product in the same order (for example, an add-on offered at checkout or straight after your purchase), each product has its own 30-day guarantee and can be refunded on its own. If you are paying for a product in installments, a refund request within 30 days of your first payment returns the payments you have made and cancels the remaining ones. After 30 days, payments already made are not refundable, and the remaining installments are still due. 2. VITAL ANIMAL ALPHA MEMBERSHIP Vital Animal Alpha is a subscription. It renews automatically, monthly or yearly depending on the plan you chose, until you cancel. It works like any month-to-month membership: you have full access for as long as you are a paying member, and you can leave whenever you choose. No refunds. Alpha payments are not refundable. This applies to your first payment and to every renewal payment, monthly or yearly, whether or not you signed in, attended a live meeting, or used the membership during the period you paid for. The 30-day guarantee on our courses does not apply to Alpha, and we do not give partial or prorated refunds for unused time. Cancel any time. You are never locked in. You can cancel whenever you like, and you need to cancel before your renewal date to avoid the next charge. Sign in at my.vitalanimal.com, open your Account page, and cancel the subscription there. If your subscription shows as managed outside the site, or you have any trouble, email support@vitalanimal.com and we will cancel it for you. A cancellation request we receive by email before your renewal date counts as on time, even if we process it afterward. After you cancel, you keep access to the Alpha lessons, live meetings and discussion group until the end of the period you already paid for. You will not be charged again. Mistaken charges are different. If you were charged twice, or charged after we confirmed your cancellation, see section 7. 3. HOMEOPATHIC REMEDIES AND OTHER PHYSICAL PRODUCTS All sales of homeopathic remedies, remedy kits and other physical products are final. They cannot be returned, exchanged or refunded, and the 30-day guarantee on our courses does not apply to them. Remedies cannot be resold once they have left the pharmacy, so please be sure before you order. Damaged shipments. If your order arrives damaged, email support@vitalanimal.com within 14 days of delivery with a photo of the package and the damaged items. We will send a replacement of the same items at no charge. Replacement is the only remedy for a damaged shipment; we do not refund it. When a remedy is sold alongside a course, the course keeps its 30-day guarantee. The remedy remains a final sale, and shipping charges are not refunded. 4. HOW TO REQUEST A REFUND Email support@vitalanimal.com from the email address you used to buy, and tell us which product you want refunded. Including your order number or the date of purchase helps us find it faster. We aim to reply within two business days. A request counts as made on the day you send it. 5. HOW REFUNDS ARE PAID Refunds go back to the payment method you used: the same card, or the same PayPal account. We cannot refund to a different card or account, or by check. Once we process a refund, it usually appears on your statement within 5 to 10 business days, depending on your bank or card issuer. Refunds are made in the currency you paid in. If your bank converted the currency, the amount you see may differ slightly from the original charge because of exchange rates or bank fees, which we do not control. 6. WHAT HAPPENS TO YOUR ACCESS When a product is refunded, your access to it ends, including its lessons, downloads, bonuses, live sessions and any discussion spaces that came with it. Please do not keep or share copies of refunded materials. 7. DUPLICATE AND MISTAKEN CHARGES If you were charged twice for the same thing, charged the wrong amount, or charged after we confirmed your cancellation, tell us and we will correct it. This is not limited to 30 days. 8. PLEASE TALK TO US BEFORE DISPUTING A CHARGE If something looks wrong on your statement, email us first. We can almost always fix it faster than a bank dispute can. While a charge is being disputed with your bank or PayPal, we cannot also refund it, and we may pause access to that product until the dispute is settled. 9. FAIR USE OF THE GUARANTEE The guarantee is there so you can try our products without risk. It is not a way to use a product and get it free. We may decline a refund, or decline future orders, where someone repeatedly buys and refunds the same product, or where course materials have been copied or shared in breach of our Terms. 10. YOUR LEGAL RIGHTS Nothing in this policy limits any rights you have under the consumer protection laws that apply to you and that cannot be waived by agreement. 11. CHANGES TO THIS POLICY We may update this policy from time to time. The policy in effect on the date of your purchase is the one that applies to that purchase. 12. CONTACT Questions about a refund or a charge: support@vitalanimal.com